How can we help?
Contact us about technical problems, gameplay questions, feedback or feature suggestions.
Contact support
Email: post@fenne.com
Please include your device model, iOS version, app version and a short description of the issue. A screenshot is helpful when relevant.
Frequently asked questions
My progress is missing. What should I do?
Restart the app and confirm that you are using the same device and app installation. Contact support before deleting or reinstalling the app, as locally stored progress may be removed.
A reward or boost did not activate.
Check your internet connection, wait a moment and try again. If the problem continues, send us the approximate time it occurred and a screenshot.
How do I report a bug?
Email support with the steps that caused the issue, what you expected to happen and what happened instead.
Can I suggest a new feature?
Yes. Player feedback is welcome. Send your idea to the support email above.
Response time
We review support requests as soon as possible. More complex technical issues may require additional information or a future app update.